Senior Technical Lead/Architect: MS D365 F&O

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Company Coca-Cola Beverages Africa (Group Office) Location - Town / City Bryanston Job Description Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Senior Technical Lead / Architect: Digital Solutions Commercial to join the Digital & Technology team at CCBA. The role will report to the relevant Digital Solutions, Enterprise Architecture, or Commercial Technology leadership function. CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte. The Senior Technical Lead / Architect: Digital Solutions Commercial is responsible for defining, governing, and delivering end-to-end solution and integration architectures that enable CCBA's commercial digital ecosystem, ensuring seamless connectivity across customer-facing and back-office platforms. The role is accountable for designing secure, scalable, resilient, and high-performing technology solutions spanning Microsoft Dynamics 365 Finance & Operations (F&O), Dynamics 365 Customer Engagement (CE), eCommerce platforms, Sales Force Automation (SFA), WhatsApp ordering, customer interaction platforms, and enterprise integration services. Key Duties & Responsibilities - Solution & Integration Architecture : Own secure, scalable technical design across D365 F&O/CE, Adobe/Salesforce commerce, Salesforce/MacMobile SFA, WhatsApp ordering and Genesys CIC. - End-to-End Order Orchestration : Design and assure reliable order capture into D365/Sage fulfilment through APIs, events, Generic Order, Dual-Write and Azure Integration Services. - Hands-on Technical Delivery : Lead and contribute to extensions, integrations, fixes, prototypes and technical reviews; guide developers and specialists. - Technical Governance & Standards : Define architecture principles, integration patterns and guardrails; lead design reviews and ARB submissions. - Technical Incident Resolution : Lead diagnosis, root-cause analysis and resolution of complex cross-platform production and integration issues. - Performance, Reliability & Security : Embed performance, resilience, scalability, security, identity and consent requirements in solution designs. - Release & Environment Engineering : Govern ALM, environments, CI/CD and coordinated releases across internal teams and vendors. - Technical Leadership : Coach technical resources and assure vendor deliverables meet architecture, quality and supportability standards - End-to-end solution and integration architecture. - API-led and event-based integration design. - D365 F&O and CE technical design and extension. - eCommerce, SFA, mobile, WhatsApp and CIC integration. - Azure Integration Services and middleware engineering. - Data and master-data integration: Dataverse, Delta Lake and Fabric. - Security and non-functional design: performance, reliability and scalability. - DevSecOps, ALM and release engineering. - Hands-on technical delivery, code and design review. - Architecture governance, standards and ARB assurance. - Technical vendor and specialist oversight Skills, Experience & Education Education - Bachelor's degree in Computer Science, Software Engineering, Information Systems or related field. - Architecture, integration, Azure or D365 certification advantageous. Experience - 10–14+ years in technical delivery, solution/integration architecture or senior engineering, with hands-on technical leadership. - D365 F&O/CE architecture, extension and integration, including CE-led order-to cash and Dual-Write. - Azure Integration Services, APIs/events, Dataverse and commercial data integration. - Adobe/Salesforce commerce, Salesforce/MacMobile SFA, WhatsApp and Genesys CIC integration. - DevSecOps/ALM, LCS, Azure DevOps, CI/CD and controlled multi-environment releases. - FMCG/CPG beverage experience strongly preferred: route-to-market, order-to-cash, pricing/promotions, field sales/SFA and distributor integration. - Multi-market African environment and Agile/SAFe delivery. - Solution/integration architecture; API and event design. - Hands-on engineering: X++, C#/.NET, Power Platform/Dataverse, SQL/KQL, REST/OData. - Azure cloud/data technologies; DevSecOps and ALM. - Performance, reliability, scalability and security engineering. - Troubleshooting, root-cause analysis and technical assurance. - Technical coaching, vendor oversight and collaboration