Store Manager - Clicks Botlokwa Plaza

Full description

Position summary Industry: Wholesale & Retail Trade Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Limpopo Contract: Permanent Remuneration: Market Related EE position: Yes Position summary Industry: Wholesale & Retail Trade Introduction Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager. Job description Job Purpose: - To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. Job Objectives: - To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required. - To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration. - To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image. - To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. - To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed. - To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR. - To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets. - To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised. - To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities. - To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. - To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. - To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. Minimum requirements Education and Experience Requirements: - Essential: Grade 12 (Maths 50% and English 50%) - Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants) - Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme - Financial management experience (budgets, profit and loss statements, financial ratios, etc.) Job Knowledge and Skills Required: - Sound understanding and application of financial management principles - Strong retail/FMCG background and understanding of merchandising and promotions principles - Knowledge of stock, cost, risk and compliance management procedures - Knowledge of Customer service excellence - Knowledge of labour legislation and IR practices - Knowledge of competency based interviewing - Sound managerial skills - Results and target driven - Planning and organising skills - Problem-solving skills - Strong customer orientation - Good communication skills - Computer literacy - Strong financial acumen Essential Competencies - Leading and Supervising - Planning and Organising - Delivering Results and Meeting Customer Expectations - Entrepreneurial and Commercial Thinking - Deciding and Initiating Action - Working with people - Analysing - Coping with Pressures and Setbacks Kindly note only applicants who meet the minimum requirements will be contacted.​ All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.