Data Capturer

Full description

Business Unit Hollard Life Solutions Job Family Operations - including Claims, Policy Servicing, Underwriting and Retentions Department Broker Job Type Classification Fixed Period Contractor Job Grade B5 Reporting To Distribution Support Manager Number of Positions 2 Location - Town / City Parktown Job Advert Summary Hello… an exciting new opportunity has become available in our Hollard Life Solutions Division. We are looking to recruit a Data Capturer. Job Advert Summary: - Are you detail-oriented, organised, and passionate about delivering exceptional service? - We're looking for a Data Capturer to join our dynamic operations team and play a key role in transforming customer applications into successful business outcomes. - In this role, you'll be responsible for accurately capturing and processing new business applications, ensuring every submission is handled efficiently, correctly, and within service standards. - You'll work closely with internal teams, brokers, and business partners to provide seamless support while helping to create an outstanding customer experience. Why This Role Matters: - This role plays a critical part in delivering a seamless customer and broker experience by ensuring applications are processed correctly the first time. - Accurate data capture helps minimise errors, supports policy issuance, protects the business from financial and reputational risk, and contributes to the achievement of service level commitments. What You Will Do: - Retain customers through quality service delivery - Adhere to Service Level Agreements - Adhere to Quality requirements - Eliminate unnecessary errors that could lead to a financial and reputational loss for Hollard Life - TCF - Be customer centric - Focus on customer, broker, branch and partner satisfaction - First query resolution - Build sound working relationship with colleagues and branches - Efficient and effective service delivery - Make a number of complaints related to job performance - Deliver excellent service delivery so that our brokers want to do business with us - Build meaningful relationships with internal divisions/clients/partners - Contribute to continuous improvement - Ideas and suggestions to be presented - Report system bugs and shortcomings - Assist with testing of new systems Required Knowledge and Experience What You Will Bring: - Proficient computer literacy and strong attention to detail. - Ability to work accurately in a high-volume administrative environment. - Customer-focused mindset with a commitment to quality service delivery. - Strong organisational skills and the ability to meet targets and deadlines. - Willingness to learn and develop through on-the-job training. - Up to 6 months' experience in an administrative, data capturing, or similar environment would be advantageous. - A collaborative approach and ability to build positive working relationships with colleagues and stakeholders. Educational Requirements - National Senior Certificate Grade 12 - RE Qualification