Continuous Improvement Manager

Full description

Business Unit Hollard Life Solutions Job Family Sales and Distribution Department Broker: Tied-Agency Job Type Classification Permanent Job Grade D3 Reporting To Senior Manager: Commercial Performance Number of Positions 1 Location - Town / City Parktown Job Advert Summary Hello… an exciting new opportunity has become available in our Hollard Life Solutions Division. We are looking to recruit a Continous Improvement Manager . Why This Role Matters: - This role enables the business to improve service delivery, manage operational performance, reduce inefficiencies, and provide leadership with actionable insights. - It ensures operational readiness, supports decision-making, and drives continuous improvement initiatives that contribute to cost control, customer outcomes, and business growth. What You Will Do: - Identify operational inefficiencies and root causes across Mass Market processes - Drive continuous improvement initiatives to reduce rework, cost, and manual intervention - Translate strategic and commercial priorities into clear operational execution requirements - Enable operational readiness for campaigns, initiatives, and business changes - Monitor operational performance against agreed SLAs and service commitments - Analyse service trends and performance drivers to improve stability and predictability - Act as the central escalation point for operational issues impacting execution and customer outcomes - Facilitate structured cross-functional problem-solving and decision-making - Resolve escalations with clear ownership, timelines, and measurable outcomes - Assess operational capacity requirements aligned to distribution demand and work volumes - Analyse workload trends, utilisation, and pressure points within operational teams - Consolidate operational and delivery data into decision ready insights - Provide end to end visibility of execution performance across the Mass Market value chain - Track milestones, dependencies, and outcomes for operational initiatives and improvements - Monitor progress against execution plans and flag risks or delays proactively Required Knowledge and Experience What You Will Bring: - 5-8 years' experience in operational enablement, business operations, performance management, or commercial intelligence within Financial Services. - Experience in process improvement, SLA management, performance reporting, and cross-functional execution. - Proven ability to translate strategic priorities into operational delivery outcomes. - Continuous Improvement & Process Optimisation - Operational Performance Analysis - SLA Management - Capacity Planning & Demand Analysis - Stakeholder Management & Influence - Problem Solving & Root Cause Analysis - Performance Reporting & Insight Generation - Execution Coordination & Governance Educational Requirements - Degree in Business, Operations Management, Industrial Engineering, Finance, Analytics, or a related field. - Postgraduate qualification and Lean/Six Sigma certification advantageous