Internal Broker Consultant - Marine

Full description

Business Unit Hollard Insure Job Family Operations - including Claims, Policy Servicing, Underwriting and Retentions Department Marine Job Type Classification Permanent Job Grade C3 Reporting To Estelle Bond Number of Positions 2 Location - Town / City Parktown Job Advert Summary Broker support today goes far beyond processing quotations and policy transactions. It's about building trusted broker relationships, delivering exceptional service, supporting profitable growth, and ensuring that every interaction contributes to the success of the broker and Hollard alike. We're looking for an Internal Broker Consultant who understands that. Reporting to the Business Development Manager within Hollard Insure: Specialist Lines - Marine , this role provides critical support to Broker Consultants through the efficient processing of sales transactions, management of broker administration, underwriting support, and delivery of exceptional customer service. You will play an important role in helping grow, retain, and service a profitable broker portfolio. What you'll be trusted to own This is more than an administration role. It's about supporting business growth, enabling brokers to do business with ease, and ensuring a seamless experience across the sales and underwriting value chain. You'll: - Support Broker Consultants in processing sales transactions efficiently and accurately, ensuring service standards are consistently met. - Assist with the effective marketing and promotion of Hollard Marine products through ongoing broker engagement and support. - Respond to broker queries relating to policy status, billing matters, products, processes, and policy administration. - Process quotations assigned by Broker Consultants and maintain accurate quote registers and tracking records. - Support the achievement of new business growth targets through effective quote management and follow-up activities. - Manage renewal administration, ensuring documentation is prepared timeously to support broker negotiations and retention activities. - Process and follow up on declaration letters, surveys, risk recommendations, and outstanding requirements. - Prepare new business closings and supporting documentation before submission for underwriting processing. - Analyse qualitative and quantitative information received from brokers to support risk selection, pricing, and underwriting decisions. - Recommend suitable alternatives relating to coverage, pricing structures, and payment arrangements where appropriate. - Ensure compliance with underwriting principles, rating requirements, reinsurance requirements, and broker agreements. - Monitor and support credit control processes, loss ratio management, and portfolio performance requirements. - Build and maintain strong relationships with brokers through consistent service delivery and proactive communication. Required Knowledge and Experience What you'll bring A reputation for delivering excellent broker service, strong administration, and the ability to balance relationship management with accurate and efficient execution. - A minimum of 3 years' insurance experience. - Good understanding of insurance principles, policy administration, and broker servicing environments. - Strong communication skills, including written and verbal communication. - Strong relationship management skills with the ability to build credibility and trust with brokers and stakeholders. - Effective negotiation and influencing skills when engaging with internal and external stakeholders. - The ability to analyse and interpret data relating to broker portfolios, reports, and market conditions. - Strong organisational skills and attention to detail, with the ability to manage multiple workstreams simultaneously. - A customer-focused mindset with a passion for service excellence. Educational Requirements Qualifications - Matric / Grade 12. - NQF Level 4 Insurance Qualification or equivalent will be advantageous. - RE qualification will be advantageous