Receptionist (Durban)

Full description

Business Unit Hollard Insure Job Family Sales and Distribution Department KZN Region Job Type Classification Permanent Job Grade B4 Reporting To Branch Manager Number of Positions 1 Location - Town / City Durban Job Advert Summary Front desk support today goes far beyond answering calls and welcoming visitors. It's about creating exceptional first impressions, ensuring seamless branch operations, supporting internal teams, and delivering the professional service experience that reflects the Hollard brand. We're looking for a Receptionist who understands that. Reporting to the Branch Manager: Durban , this role forms part of Hollard Insure's Broker Distribution - East Coast team and is responsible for front desk reception, office administration, facilities coordination, customer service, and branch support activities. You will play a key role in ensuring the branch operates efficiently while delivering a professional and welcoming experience to all stakeholders. What you'll be trusted to own This is more than a reception role. It's about being the face of the branch, ensuring smooth day-to-day operations, and creating a positive experience for visitors, brokers, clients, and colleagues. You'll: - Welcome and assist visitors promptly, ensuring a professional, friendly, and efficient front-office environment. - Monitor visitor flow and maintain reception standards that reflect Hollard's commitment to customer service excellence. - Manage incoming telephone calls efficiently, redirecting queries and ensuring messages are delivered timeously. - Handle customer and stakeholder queries professionally, escalating matters where necessary and ensuring timely resolution. - Coordinate incoming and outgoing mail, courier services, and deliveries. - Support office administration activities, including stationery orders, documentation management, petty cash administration, and general office support. - Assist with branch administration requirements and provide administrative support to underwriting and claims teams when required. - Manage interactions with the Facilities Team regarding office maintenance, repairs, and general building-related matters. - Maintain accurate records, filing systems, and indexed documentation to ensure information is accessible and up to date. - Ensure all processing, data capturing, and administrative tasks are completed accurately and in accordance with company standards. - Follow established policies and procedures while identifying opportunities to improve efficiency and service delivery. - Build positive relationships with internal and external stakeholders through professional communication and excellent service. Required Knowledge and Experience What you'll bring A reputation for delivering exceptional customer service, maintaining professionalism under pressure, and ensuring administrative tasks are completed accurately and efficiently. - At least 3 years' customer service and/or frontline reception experience involving face-to-face interaction. - Strong customer service and relationship management skills. - Excellent verbal and written communication skills. - Strong administrative and organisational capabilities with exceptional attention to detail. - The ability to manage multiple priorities while maintaining a professional and positive attitude. - Experience handling telephone queries, visitors, office administration, and recordkeeping activities. - Proficiency in Microsoft Office applications and general office systems. - A proactive, customer-focused approach and commitment to continuous improvement. Educational Requirements Qualifications - Matric / Grade 12. - A relevant customer service certificate will be advantageous.