Contribution And Membership Consultant (Billing) x3

Full description

Position Type Permanent Role Family Finance Cluster Momentum Health Remote Opportunity None of the time Location - Town / City Cornubia, Durban Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose To capture new applications and perform membership changes and to collect, reconcile and allocate monies for premiums and surcharges. Requirements - Matric - Bookkeeping or accounting knowledge is an advantage - Minimum of 1 to 2 years of billing experience is essential - Computer literacy preferably intermediate Excel and Word - Oracle system knowledge is an advantage - Medical Schemes experience will be an advantage. Duties & Responsibilities - Their ability to identify problems and enhance processes in line with the department's goals and objectives - Process membership changes and new applications within agreed service level agreements. - Liaising with internal stakeholders, ie Call centre, Claims, Fund management, New business, - Finance etc. to resolve queries and positively influence the clients expectations - The reconciliation of administered funds premiums, surcharges, and savings to statement balance - Allocations to be done within 1-2 days of payment being receipted - All interactions with customers must be carried out courteously - Credit control process & scheme rules to be adhered to investigating variances & discrepancies - Process necessary adjustments and journals - Ensuring that the rules of the fund are applied consistently - Any other duties as requested by management - Answer client queries telephonically or written. - Maintenance and management of the membership database. - Reinstatement of group and contract membership Competencies - Professional - Sense of urgency - Stress tolerance - Excellent Communication Skills (verbal and written) - Good time management skills - Planning and organizing - Initiative and pro-active - Analytical thinking - People skills - Accountability - Self-motivated - Good interpersonal skills - Ability to work under pressure - Ability to meet deadlines - Results-Oriented - Telephone etiquette - Strong Customer service ethic