Reporting Analyst

Full description

Position Type Permanent Role Family Client Services Cluster Momentum Health Remote Opportunity None of the time Location - Town / City Sandton Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose The purpose of the reporting analyst role is the investigation, translation of data and technical reporting needs for the Service Recovery team. Requirements - Relevant degree - 3 years data analysis and reporting experience - Advanced Excel and Power Point proficiency. Duties & Responsibilities DATA ANALYSIS - Engage in and ensure effective manual data extraction and management for reporting - Exploring data to understand trends to improve reporting efficiency and delivery and to understand and anticipate internal client’s needs - Performing regular investigations and reporting on the results and trends, as well as making recommendations - Developing creative and unique solutions and ideas to analyse and solve a business problem or highlight risks - Consolidate quarterly data and prepare reports for the management team - Set up reporting processes where necessary - Ad hoc reports: development, analysis, report writing and presentation ENABLE CLIENT CENTRICITY WITHIN AREA OF RESPONSIBILITY - Build and maintain relationships with clients and internal and external stakeholders - Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments - Define practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service. - Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed - Make recommendations to improve client service and fair treatment of clients within area of responsibility TEAMWORK - Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations. - Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation. - Positively influence and manage change and offer specialist support where required. - Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff. - Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. - Take ownership for driving career development CONTIRBUTE TO FINANCIAL CONTROLS AND PLANNING - Contribute to the financial planning process within area - Identify opportunities to enhance cost effectiveness and increase operational efficiency - Manage financial and other company resources under your control with due respect - Provide input into the risk identification processes and communicate recommendations in the appropriate forum Competencies - Understands the elements of the value chain / proposition and understands the impact of external influences on the business. - By evaluating products, services and issues from the client’s perspective gains a understanding of the clients need and focus on providing a positive client experience. - Drive a sense of urgency, focus, accountability, agility and execution to deliver results. Looks for opportunities to performance in area. - Demonstrates openness to consider new ways of doing things and actively look to improve things. - Proactively shares information with others, give timeous feedback and fosters a trusting environment for open honest communication. - Identifies areas to partner on team initiatives to achieve joint or complementary goals. Builds trust and respect with people outside of his or her immediate team - Actively listen to the priorities and concerns of others. Tailor presentations to the audience. - Demonstrates high levels of self-awareness and acknowledges areas of strength and limitations. Behaves ethically and always treats colleagues with respect and dignity - Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned - Respects different viewpoints as being as valid as own. Understands the specific individual and cultural differences between regions or organisations that influence local dynamics, workplace or opportunities