Junior Business Support Specialist

Full description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The successful candidate will be responsible for supporting the Finance Data Warehouse (FDW) team in the delivery of both daily operational and strategic initiatives. This includes managing and distributing work requests, master data maintenance, maintaining and updating priorities on the Jira dashboard, and ensuring the efficient execution of team activities. The role requires a strong client-focused approach, taking ownership of client needs and proactively communicating any service events that may impact their daily operations. The individual will be expected to build and maintain strong client relationships, while also providing training and support to both new and existing users of the Finance Data Warehouse application. This role resides within the Group Finance Enablement Team. The person will be responsible for interacting with the Finance Data Warehouse Stakeholders. Ability to understand the broader business context Monitor production environment Record, monitor and resolve incidents (including root cause analysis and proactively manage reoccurrences) Gather and document data and reporting requirements Produce self-service BI reports Test and quality assure final output Facilitate implementation a2nd delivery to stakeholders Communicate effectively regarding support related activities Available to provide 24/7 first-tier standby support for production processes Create and maintain financial hierarchies for multiple applications Manage master data changes across multiple finance applications Qualifications, Skills and Experience: Tertiary qualification in Information Technology or related fields 2-3 years’ analytical, data management and/or BI experience within a finance, reconciliation, accounting, or operational support environment. Strong understanding of General Ledger and Trial Balance reconciliation processes Excellent analytical, problem-solving, and investigation skills Strong stakeholder management and communication abilities Experience with on work management platforms Experience with reconciliation systems Knowledge of SQL, Redshift and database querying would be advantageous Ability to manage multiple priorities in a fast-paced environment Competencies Monitor and optimise automated matching performance to achieve and maintain targets within Service Level Agreement Analyse incident trends and recommend enhancements to improve efficiency and control effectiveness Utilize SQL knowledge, where applicable, to support rule creation, data analysis, and process automation Skills Competencies Action Oriented Collaborates Cultivates Innovation Customer Focus Drives Engagement Drives Results Manages Ambiguity Manages Complexity Education Bachelors Degree (B) (Required) Closing Date 20 October 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story!