Branch manager

Full description

Department Operations Location - Town / City Johannesburg Job Context Are you a driven Operations professional with a passion for leadership, operational excellence and delivering exceptional client service? Servest , a leading provider of Integrated Facilities Management solutions, is looking for a dynamic and results-driven Branch Manager to join our team at Head Office within the Cleaning Business Unit. This is an exciting opportunity for a hands-on leader who can drive operational performance, build strong client relationships, lead high-performing teams and ensure service delivery excellence. At Servest, we value innovation, accountability and collaboration, offering an environment where talented professionals can make a meaningful impact and grow their careers. If you thrive in a fast-paced environment, enjoy solving challenges and have the leadership skills to drive business success, we invite you to apply! The successful candidate will report directly to the Regional Manager . Minimum Requirements - National Senior Certificate / Grade 12. - Must possess a relevant Operations Management Degree/National Diploma - Minimum of 5 years 'experience in the industry - Ability to work effectively as part of the team - Good problem-solving skills - Good analytical and customer service skills - Must be able to work under pressure - Proficient in Microsoft Office - Good communication, inter-personal and report writing skills - Basic knowledge of Health and safety Act of 1993 - Detail oriented with excellent organisational skills - Ability to work independently, handle multiple tasks and meet deadlines - Be in apposition of a valid un-endorsed driver's license - Committed and willing to make occasional personal sacrifices to meet deadlines Duties & Responsibilities - Driving the operations strategy daily - Strict control of margins and costs - Building and maintaining excellent customer relationships - Setting and maintaining quality standards - Manage assets, machinery and equipment - Implement, maintain and enforce policies and procedures - Meet goals and manage budgets - Develop forecasts, financial objectives and business goals - Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities - Address customer and employee satisfaction issues promptly - Share knowledge with other Branches on effective practices, competitive intelligence, business opportunities and needs - Adhere to high ethical standards, and comply with all regulations/applicable laws - Ability to implement, maintain and enforce policies and procedures