Banqueting Coordinator

Full description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything! WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined Job Description: The Banqueting Coordinator plays a key role in driving the hotel's banqueting and events revenue by managing enquiries, quotations and bookings from initial contact through to confirmed business, while maintaining accurate CRM records, sales activity tracking and event forecasting. The role prepares contracts, function sheets and event reports, communicates client requirements clearly to operational departments, and supports the successful set-up, quality control and on-the-day running of conferences and events — including guest satisfaction checks, complaint resolution and site inspections — ensuring compliance with pricing, costing and administrative procedures throughout. Requirements Matric Hospitality Management Diploma or similar 1 – 2 Years previous Banqueting Coordinator experience Experience in Hotel management software, CRM/booking systems and Point of Sale software Strong sales coordination, lead-tracking and reporting ability Hands on Problem Solving approach and the ability to remain calm under pressure Ability to work as part of a team, as well as independently Effective communication with members of staff as well as Guests of the Hotel Honest and trustworthy beyond approach Great attention to detail Presentable and well spoken Team Player who leads by example Proactive in approach Interpersonal skills Leadership skills Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.