Spa Concierge (Wellness Industry)

Full description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything! WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined Description: The Spa Concierge will work at the Front Office Desk of the Establishment and will act as a point of reference for guests who need assistance or require information. The Concierge must be able to provide customized solutions to each Guest by suggesting activities and facilities provided by the Spa and will assist with the booking of points of interests within the vicinity. Minimum Requirements: Matric Hospitality Qualification or similar Previous Concierge experience Hands on Problem Solving approach and the ability to remain calm under pressure Friendly, courteous and service-orientated Customer service driven with outstanding communication and active listening skills Knowledge of attractions, activities and the in the area as a whole Ability to work as part of a team, as well as independently Effective communication with members of staff as well as Guests of the Hotel Honest and trustworthy beyond approach Great attention to detail Presentable/Professional appearance and well spoken Team Player who leads by example Proactive in approach Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.