IT Support Engineer - Desktop

Full description

Business Area IT Workplace Type On-site Location - Town / City Cape Town Job Description The IT Support Engineer is responsible for providing desktop and first-line IT support to users across Head Office and Divisional Offices, both remotely and on-site. The role focuses on resolving hardware and software issues, managing service requests and incidents, and delivering a high standard of customer service. The successful candidate will provide technical support to employees at all levels of the business, ensuring timely and effective resolution of IT-related problems. The role requires strong troubleshooting and communication skills, the ability to work independently and as part of a team, and a proactive approach to learning and adapting in a fast-paced environment. The IT Support Engineer must remain customer-focused, perform effectively under pressure, and be willing to undertake occasional labour-intensive tasks when required. Key Responsibilities - Engaging/Interacting with customers via email, telephone or in person - Problem solving and troubleshooting of hardware and software related technical issues, including printers and Scanner issues - Resolve user queries effectively, and provide relevant feedback timeously - Log all calls that are reported via the web, email or telephonically into the CA Logging System - Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly - Support & Setup of computer desktop equipment in meeting rooms daily - Imaging and setup of desktop computers for new users - Moving of desktop computers during the day and after hours - Engage and assist in other distribution centre area’s when required - Ability to analyse and report on problem areas and proactively working on solutions Qualifications and Experience - Relevant technology courses attended (MCSE and A will be an advantage) - Certificate, Diploma and or degree advantageous - Preferably 2 Years IT End User Support experience or desktop role Competencies - Exposure to relevant IT Infrastructure Technology, e.g. Windows 7 & Windows 10. - Good troubleshooting skills, both on the hardware and software level - Exposure to Microsoft System Center 2012 (advantageous) - Exposure to Retail Warehouse IT technologies (advantageous) - Good communication skills - Team orientation - Self-starter - Self-motivated - Attention to detail - Must be able to work under pressure - Team player