Retail Operations Admin & Risk Manager

Full description

Business Area Risk Workplace Type On-site Location - Town / City Cape Town Job Description Build your place. Build your expertise. Join South Africa's leading fashion retailer and become part of a business and team where consistency, expertise and long-term contribution matter. An opportunity exists for a Retail Operations Admin & Risk Manager. The Retail Operations Admin & Risk Manager is responsible for the effective planning, execution, and governance of operational risk, safety, and support services across the retail store network. The role ensures that stores operate in a safe, compliant, cost-effective, and well-controlled environment through the management of risk-related services, supplier contracts, budgets, and operational reporting. This position is based at our head office in Cape Town. Key Responsibilities - Managing the EAS requirements for all stores - Managing the annual Fire and Safety business requirements for all stores - Managing the multiple operational Guarding requirements and guarding supplier contracts, performance and relationships - Managing the multiple operational Cleaning requirements and cleaning supplier contracts, performance and relationships (including Pest and Hygiene) - Managing the multiple operational Cash in Transit (CIT) requirements and supplier contracts, performance and relationships Coordinating business requirements for stores Alarming and CCTV - Managing a small team to ensure that all store services are in place and that all service invoicing, journals and accruals are actioned and updated timeously - Ad hoc business reporting related to financial results and operational metrics - Managing the budgeting process for risk requirements for all stores (namely guarding, CIT, cleaning, hygiene, pest and fire contracts) Managing the operations Insurance requirements, supplier relationship and all claims - Chairing weekly and monthly operational meetings and steerco committees - Ad hoc operational projects Qualifications and Experience QUALIFICATIONS - Matric - Business Science or Bcom degree EXPERIENCE / KNOWLEDGE - 5 to 7 years’ relevant admin and retail risk experience - Minimum 5 years of management experience - Retail experience an advantage Competencies TECHNICAL - MS office - Excellent MS Excel skills an advantage - Power BI reporting capabilities an advantage - Excellent analytics skills - Good writing skills advantageous - Excellent administrative skills - Excellent numeracy skills - Excellent coordination skills BEHAVIOURAL - Energetic, Self-driven and motivated - A sense of urgency is required - Attention to detail - Customer centric - Good communicator - Team player & flexible to highly dynamic environment - Process orientated - Hard-working - Able to Multitask - Passionate about risk technology