Catering Manager - Healthwise

Full description

Business Unit / Division Fedics Job Type Classification Full Time Location - Town / City Durban About Us Fedics Healthwise, a leading provider of healthcare catering services, is seeking an experienced, commercially astute, and highly driven Catering Manager to lead catering operations within a healthcare environment in Durban. This opportunity is ideally suited to a hands-on operational leader with extensive contract catering experience, preferably gained within a healthcare or hospital environment, exceptional stakeholder management skills, and a proven track record of delivering results in a highly regulated setting. We are looking for a resilient, solutions-driven professional who thrives under pressure, takes accountability, and is passionate about food quality, patient and customer satisfaction, people development, and operational excellence. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell. Duties & Responsibilities - Lead and manage all catering operations to ensure exceptional service delivery. - Drive client satisfaction through proactive stakeholder engagement and relationship management. - Ensure compliance with company standards, food safety regulations, healthcare protocols, and legislative requirements. - Manage financial performance, including budgeting, forecasting, cost control, and profitability. - Develop, coach, and mentor catering teams to achieve operational excellence. - Implement continuous improvement initiatives to enhance quality, efficiency, and productivity. - Monitor food quality, service standards, and customer satisfaction across operations. - Manage workforce planning, staffing, training, performance management, and succession planning. - Conduct regular site audits and implement corrective actions where required. - Ensure adherence to health, safety, environmental, and quality standards. Skills and Competencies - Strong leadership and people management skills. - Commercially focused and results-driven. - Exceptional planning, organising, and problem-solving abilities. - Ability to work under pressure in a demanding operational environment. - High levels of accountability, resilience, and professionalism. - Outstanding communication and stakeholder engagement skills. - Customer-centric approach with a passion for service excellence. Qualifications - Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field. - Minimum 5 years' management experience within contract catering. - Previous healthcare or hospital catering experience will be advantageous. - Strong financial acumen with experience managing budgets, food costs, and site profitability. - Sound understanding of food safety, hygiene, quality assurance, and healthcare compliance requirements. - Proven ability to manage large teams across multiple departments. Excellent client relationship and stakeholder management skills. - Valid driver's licence and own reliable transport.