Human Capital Enablement Specialist

Full description

Business Unit / Division Administration Contract HO Admin Job Type Classification Permanent - Normal Location - Town / City Brackenfell Minimum Education Level Bachelors Degree | Advanced Diploma Job Advert Summary The HC Enablement Specialist is responsible for supporting the implementation, embedding and continuous improvement of the Human Capital Enablement and Shared Services Operating Model. The role ensures that Human Capital services are delivered through standardised, documented and well-governed processes across the employee lifecycle. This includes ownership of HC process governance, policy and SOP management, service management frameworks, master data governance standards, business readiness activities and continuous improvement initiatives. Minimum Requirements Years of Experience: 5 – 8 years' experience within HC Operations, HC Systems, HC Shared Services or related environments. Required Qualification: Degree or Diploma in Human Resources, Business Management, Information Systems or related qualification. Duties & Responsibilities HC Enablement and Shared Services Operating Model - Support the implementation and continuous improvement of the HC Enablement and Shared Services Operating Model. - Develop and maintain governance standards, service delivery practices and operating principles. - Monitor operating model effectiveness and identify opportunities to improve efficiency, service quality and employee experience. - Support alignment of HC services, processes and accountabilities to the approved operating model. HC Process Ownership and Standardisation - Develop and maintain end-to-end HC processes across the employee lifecycle. - Establish clear process ownership, governance and accountability requirements. - Drive process standardisation across business units and HC service areas. - Identify process inefficiencies, duplication and control gaps, recommending practical improvements. - Ensure process documentation remains current, accessible and fit for purpose. Employee Lifecycle Process Design - Support the design and enhancement of employee lifecycle processes from recruitment through to exit. - Ensure processes align with governance requirements, service standards and operating model principles. - Improve employee and manager experiences through simplified and consistent processes. - Define clear process handovers, responsibilities and service touchpoints. Policy, Procedure and SOP Governance - Develop, review and maintain HC policies, procedures, standards and SOPs. - Manage document ownership, review cycles, approval requirements and version control. - Coordinate consultation, review and approval activities. - Support the communication and implementation of governance documentation across the business. HC Governance and Compliance - Support the development and maintenance of HC governance frameworks and controls. - Monitor adherence to approved policies, procedures and process standards. - Identify governance risks and recommend corrective actions. - Support audit readiness and governance review requirements. HC Service Management - Develop and maintain the HC Service Catalogue and service standards. - Support the development and monitoring of Service Level Agreements (SLAs). - Monitor service performance and identify areas for improvement. - Promote service management disciplines that enhance customer experience and operational effectiveness. HC Master Data Governance - Support the implementation and maintenance of HC master data governance standards. - Promote data ownership, stewardship and accountability. - Partner with HC Systems, Payroll and business stakeholders to improve data quality and consistency. - Monitor compliance with approved data governance standards. HC Transformation and Business Readiness - Support HC transformation initiatives, operating model changes and new ways of working. - Facilitate stakeholder engagement, impact assessments and readiness activities. - Assist with implementation planning and adoption of new processes and governance practices. - Ensure transformation initiatives are embedded into standard operating practices. Continuous Improvement and Process Excellence - Drive initiatives aimed at process simplification, standardisation and service improvement. - Identify opportunities to improve governance, service delivery and employee experience. - Partner with HC Systems and IT teams to support business-led automation opportunities. - Measure and evaluate the effectiveness of implemented improvements. Stakeholder Engagement and Advisory Support - Build effective working relationships with stakeholders across HC, Payroll, IT, Finance and Operations. - Facilitate governance forums, workshops and service review discussions. - Provide guidance on HC processes, governance requirements and service management practices. - Act as a trusted advisor on HC Enablement and Shared Services principles.