Operations Supervisor

Full description

Business Unit / Division Consumer Contract RCL Milling Job Type Classification Permanent - Normal Location - Town / City Pretoria West Minimum Education Level Diploma | Advanced Certificate Job Advert Summary The Operations Supervisor supports the Contract Manager in the day-to-day operational execution of a transport, mining, or agricultural logistics contract. The role coordinates drivers, fleet readiness, shift activities, safety compliance, and customer service delivery to ensure seamless operational performance. The Operations Supervisor is responsible for ensuring shift targets, fleet utilisation, documentation accuracy, and adherence to SOPs, SHEQ standards, and contractual requirements. This role provides hands-on supervision and contributes to operational problem solving, efficiency improvements, and safe, cost-effective service deliveryries of products/goods. Minimum Requirements Qualifications & Experience • Matric (Grade 12) • Diploma/Certificate in Transport, Logistics, Supply Chain, Production Management, or related field (advantageous) • Valid driver’s licence (Code EC); PrDP advantageous • 3–5 years’ experience in a transport, mining, agricultural, or industrial operations environment • 1–2 years’ experience in a supervisory or team-lead role • Exposure to fleet operations, scheduling, shift management, and driver coordination • Experience using TMS, tracking systems, Evolve, or similar platforms Skills & Competencies Knowledge • Understanding of operational and logistics processes • Basic Labour Legislation and IR principles • Road Transport Legislation and SHERQ requirement • Knowledge of KPIs, SLAs, and operational reporting • Familiarity with fleet and maintenance processes Skills • Strong coordination and organisational skills • Effective communication and customer interaction • Problem-solving and decision-making at operational level • Ability to supervise and guide teams • Computer literacy (Excel, Outlook, reporting tools) • High safety awareness and attention to detail • Ability to work under pressure and manage multiple priorities Duties & Responsibilities Key Responsibilities Operational Coordination • Execute daily operational plans and allocate resources according to schedules. • Conduct shift start-up checks, readiness assessments, and ensure accurate driver briefings • Monitor live operations via TMS, tracking platforms, and communicate deviations to the Contract Manager. • Ensure on-time departures, correct routing, and effective management of standing time, delays, and alerts. • Support journey management, fatigue management, PPE adherence, pre-trips, and posttrip compliance. • Complete daily shift reports and escalate operational risks promptly. • Maintain operations continuity across rotating shifts, weekends, and night operations where applicable. Fleet & Technical Support • Conduct daily inspections for fleet readiness (documentation, licensing validity, roadworthiness checks). • Report defects, breakdowns, and anomalies into Evolve or relevant systems. • Follow up on repairs, tyre changes, refuelling compliance, and maintenance-related actions. • Assist with monitoring fuel usage, kilometres, trip hours, and utilisation KPIs. • Ensure accurate fleet records, defect logs, and documentation are completed for each shift. Driver & Staff Supervision • Supervise drivers, general workers, and admin staff during assigned shifts. • Enforce operational and safety procedures; ensure availability of PPE and adherence to standards. • Support the Contract Manager with performance tracking, attendance control, coaching, and basic IR processes. • Conduct driver debriefing (PODs, route challenges, delays, risks reported). • Identify skills gaps and recommend training or corrective actions. Customer & Stakeholder Support • Engage with customer representatives on day-to-day operational matters. • Communicate delays, risks, delivery confirmations, and shift performance updates. • Support execution of customer requirements, site-specific protocols, and escalation processes. • Assist in implementing corrective actions for service-level deviations. Safety, Compliance & SHEQ Duties • Enforce compliance with SHEQ policies, Road Transport Legislation, fatigue rules, PPE, and operational SOPs. • Conduct toolbox talks, safety briefings, and incident first-level reporting. • Participate in safety inspections, audits, and Drive Risk coaching sessions. • Ensure accurate completion of checklists, incident logs, near-miss reports, and compliance documentation. Administrative & Systems Support • Ensure timely completion of trip sheets, PODs, fuel slips, and operational documentation. • Capture data into operational systems (TMS, Evolve, tracking portals, Uniflow or similar). • Support accurate daily/weekly reporting, including standing time, utilisation, fuel variance logs, and shift summaries. • Assist the Contract Manager with cost-control inputs and verifying operational expenses. Facilities, Housekeeping & Site Control • Maintain site cleanliness, yard control, parking discipline, and compliance with customer site rules. • Support inspections of loading/offloading zones, equipment storage, and PPE distribution. • Escalate maintenance needs for yard, ablutions, offices, and equipment.